Delivery – a factual act consisting in the delivery of the ordered Goods to the Client by the Supplier, through the Carrier.
Supplier – Ferro S.A. with its registered office in Skawina (00-719), 7 Przemysłowa Street, 32-050 Skawina, entered into the register of entrepreneurs of the National Court Register, kept by the District Court for Krakow – Śródmieście in Krakow, XII Commercial Division of the National Court Register, under KRS number: 0000289768, NIP: 9442051648, REGON: 356375388, reg. no. BDO: 000012488, with a share capital of PLN 21,242,655.00 fully paid, a large enterprise within the meaning of Annex I to Commission Regulation (EU) No 651/2014 of 17 June 2014, being at the same time the owner of the B2B Platform and an entity providing services electronically through the B2B Platform.
Carrier – any entity that delivers Goods to the Client on behalf of the Supplier – including courier companies and other operators.
Client – a natural person, a legal person or an organisational unit without legal personality, not being a consumer, who is granted legal capacity by law, who conducts business or professional activity in their own name, who has concluded a Purchase and Sale Agreement with the Supplier and purchases goods through the B2B Platform only for purposes related to their business or professional activity, which are of a professional nature for them.
Client's Main User – a natural person acting on behalf of and for the benefit of the Client, who is not a consumer, authorised by the Client to manage the Account on the B2B Platform, having the widest range of rights, in particular to manage the Client's data, grant, change and revoke rights to other Client Users, place orders, view the history of orders and perform other activities available as part of the functionality of the B2B Platform. The Client's Main User is the Client's main (owner) account. The Client's Main User together with other Client Users are collectively referred to in the following part of the Terms and Conditions as "B2B Platform Users”.
Client User – a natural person acting on behalf of and for the benefit of the Client (in particular an employee or associate of the Client), who is not a consumer, to whom the Client's Main User or the Supplier has created a Client's User Account on the B2B Platform at the Client's request, who has the rights specified by the Client's Main User, in particular in the scope of browsing the offer, checking the availability of products, placing and sending orders on behalf of and for the Client, tracking the status of orders, shipments and invoices or access to selected data and functionalities of the B2B Platform. All Client Users together with the Client's Main User are collectively referred to in the following part of the Terms and Conditions as "B2B Platform Users”.
Account – an individual panel within the B2B Platform, assigned to a specific natural person acting on behalf of and for the benefit of the Client, linked to a Purchase and Sale Agreement concluded between the Client and the Supplier, enabling the use of the functionality of the B2B Platform within the scope of the granted permissions. One or more Accounts may be created within one Client, including for the Client's Main User and for the Client's Users.
Terms and Conditions – these terms and conditions of the B2B Platform.
Goods – a product offered to Customers by the Supplier for sale on the basis of a binding party to a purchase and sale agreement.
Purchase and Sale Agreement – a contract for the delivery of Goods concluded between the Supplier and the Client, having the character of a framework agreement, the subject of which is to determine the terms and conditions of cooperation between the Parties in the scope of permanent and ongoing sale by the Supplier to the Client of products from the sanitary, installation and heating industries, included in the Supplier's commercial offer, intended for further resale by the Client at the Client's own expense and risk. The detailed subject matter and conditions of execution of individual orders are determined each time between the Parties as part of the performance of the Purchase and Sale Agreement.
Sales Agreement – a contract for the sale of Goods concluded between the Supplier and the Client via the B2B Platform under the terms and conditions resulting from the Purchase and Sale Agreement between the Parties.
Services provided electronically – services provided by the Supplier to the Users of the B2B Platform through the B2B Platform within the meaning of the Act on the Provision of Services by Electronic Means, consisting in creating, maintaining and maintaining an Account and providing the Users of the Platform with access to its functionalities.
Password – a string of letter, digital or other characters selected by the Client, used to secure the User's access to the B2B Platform.
Login - the e-mail address of the B2B Platform User, required together with the Password to log in to the Account on the B2B Platform.
§2. General Provisions
These Terms and Conditions define the general rules and conditions of the provision of services by FERRO S.A. electronically via the B2B Platform operated in the Internet domain https://www.ferrocompany.com/ exclusively for the benefit of entities that are not Consumers and are not covered by consumer protection under the Act on Consumer Rights.
While using the B2B Platform, the User of the Platform does not have the right to interfere in any way with the content, structure or mechanism of operation of the B2B Platform. All rights to the B2B Platform, including economic copyrights, intellectual property rights to its name, web domain, website of the B2B Platform, as well as to prepared form templates, presented logos, photos of goods, videos, computer animations, descriptions and other author's content belong to the Supplier.
Detailed information on the protection of personal data and the Privacy Policy is specified in the Privacy Policy available at: https://www.ferro.pl/polityka-prywatnosci/. The Privacy Policy is an integral part of the documentation governing the use of the B2B Platform.
Conclusion of a contract for the provision of services by electronic means:
The condition for concluding an agreement for the provision of services by electronic means is that the Client has a Purchase and Sale Agreement concluded with the Supplier and an Agreement on the use of the B2B Platform,
The Supplier, after concluding the Agreement on the use of the B2B Platform, sends to the Main User to the indicated e-mail address: an activation link to the B2B Platform together with access data (Login).
Before logging in for the first time, the User of the B2B Platform has the opportunity to read the Terms and Conditions, which are attached to the Agreement on the use of the Platform.
When logging in to the B2B Platform for the first time, the User of the B2B Platform is obliged to: re-read the content of the Terms and Conditions available on the login page, accept the Terms and Conditions by ticking the appropriate box (checkbox) with the statement: "I declare that I have read the content of the Terms and Conditions and accept its provisions", set an individual Password in accordance with security requirements.
Upon acceptance of the Terms and Conditions by ticking the checkbox box and logging in to the B2B Platform for the first time, an agreement for the provision of services by electronic means is concluded between the Supplier and the given User of the B2B Platform,
The Agreement for the Provision of Services by Electronic Means is concluded for an indefinite period of time, but not longer than for the duration of the Purchase and Sale Agreement.
Upon logging in for the first time and gaining access to the functionality of the B2B Platform, it is considered that the User has received confirmation of the conclusion of the agreement for the provision of services by electronic means. The User of the B2B Platform has the option to download the current version of the Terms and Conditions at any time from the level of the B2B Platform and from the website https://www.ferro.pl/regulamin/.
§3. Terms of Use
Use of the B2B Platform means any activity the purpose or effect of which is to access the content posted on the website of the B2B Platform.
The services provided electronically through the B2B Platform include, in particular,:
creation, maintenance and maintenance of the Account of the Client's Main User and other Client's Users,
providing access to the electronic catalogue of Goods,
enabling the placing of orders for Goods via an electronic system,
Provision of order status tracking,
Access to order and transaction history,
Sharing information about commercial documentation,
electronic communication with the Supplier in matters related to orders.
The services referred to in paragraph 2 shall be provided free of charge.
The Client may place orders on the B2B Platform 7 (seven) days a week and 24 (twenty-four) hours a day.
Technical requirements necessary to use the B2B Platform:
a device with access to the Internet (computer, tablet, smartphone),
an up-to-date web browser (recommended: Google Chrome, Mozilla Firefox, Microsoft Edge, Safari),
enabled cookies,
JavaScript enabled,
an active e-mail account,
an internet connection enabling the use of the Platform,
SSL/TLS data encryption protocol support enabled.
The Supplier recommends regular updating of the web browser software and operating system in order to ensure the security of the connection and the full functionality of the B2B Platform.
Users of the B2B Platform are obliged to:
ensure the security of your Account by setting a strong Password (containing at least 8 characters, including uppercase and lowercase letters and numbers),
not to share login data (Login and Password) with unauthorized persons,
immediately notify the Supplier in the event of:
loss or theft of login credentials,
suspected unauthorized access to the Account,
detecting irregularities in the functioning of the Account.
Notification should be sent to the e-mail address: ecommerce.wsparcie@ferro.pl or by phone to the account manager in the Customer Service Department (data available in the contacts on the Supplier's website).
The Client is fully responsible for:
actions and omissions of their employees and other persons who use the B2B Platform using the login and password assigned to the Client's Account,
Consequences of sharing login details with unauthorised persons,
orders placed through the Client Account until the security incident is reported.
The Supplier, upon receipt of a report of a security incident, shall immediately block access to the Account of a given User and take actions aimed at clarifying the situation and restoring security. The Account will be unblocked after verifying the User's identity and establishing new login details.
Users of the B2B Platform are obliged to refrain from any activity that could affect the proper functioning of the B2B Platform, in particular:
interfering with the content of the B2B Platform, its source code or technical elements,
from taking actions aimed at gaining unauthorized access to the Supplier's IT systems,
attempts to circumvent the technical security features of the Platform,
from providing content of an unlawful nature, including in particular: infringing the intellectual property rights of third parties, defamatory, offensive or obscene, promoting violence, hatred or discrimination, containing malware (viruses, trojans, etc.), constituting spam or unsolicited correspondence,
from using the B2B Platform for purposes other than its intended purpose, in particular for purposes contrary to the law or good morals.
In the event of a breach of the provisions of paragraph 9 by the User of the B2B Platform, the Supplier has the right to:
call on the B2B Platform User to cease the infringement,
suspension of access to the B2B Platform,
termination of the contract for the provision of services by electronic means with immediate effect with a given User of the B2B Platform,
claiming compensation for the damage suffered.
The B2B platform is a platform that is available to the public, and it is free to use.
To use the B2B Platform, it is necessary for the User of the B2B Platform to have an active e-mail account.
The User of the B2B Platform has the right to terminate the use of the Platform at any time by logging out of the Account. It is recommended to log out after the end of using the Platform, especially if using shared or publicly accessible devices.
The Supplier ensures encryption of the connection between the User's device and the B2B Platform using the SSL/TLS protocol.
Login data (Login and Password) are stored and processed in a way that prevents access by unauthorized persons.
Communication between the Platform User and the Supplier is carried out using technical safeguards appropriate to the risks associated with data processing.
The Platform User is obliged to: set a strong Password (containing at least [e.g. 8 characters, including uppercase and lowercase letters, numbers]), not share login details with unauthorized persons, immediately notify the Supplier of suspected unauthorized access to the Account, regularly change the Password (recommended at least once every [e.g. 90 days].
§4. Client’s Account and Users
Client's Main User Account:
The Supplier creates the Client's Main User Account after concluding an Agreement with the Client on the use of the B2B Platform and sends to the indicated e-mail address: activation link to the B2B Platform, temporary access data (Login).
The procedure for activating the Main User Account is specified in §2 section 4.
Client’s User Account:
The Client User receives electronically, to the indicated e-mail address, a confirmation of granting rights to the Account together with an activation link.
When logging in for the first time, the Client User is obliged to: read the current content of the Terms and Conditions, accept the Terms and Conditions by ticking the appropriate box (checkbox), set an individual Password.
The Users' Accounts are linked to an agreement for the provision of services by electronic means concluded by the Client (represented by the Client's Main User) with the Supplier.
The Client's Main User is entitled to independently manage the Client's Users and to assign rights to other employees of the Client, in particular to:
creating and adding new user accounts associated with the Client,
granting, changing and revoking roles and permissions to users, in accordance with the scope of functionalities made available on the Platform,
activate and deactivate user accounts.
The Client's Main User is fully responsible for:
correctness of data entered when creating User Accounts,
Giving users the right roles and permissions,
actions and omissions of users using the B2B Platform.
The Supplier shall not be liable for the consequences of the actions of the Users of the B2B Platform, including the unauthorized use of the Accounts or the violation of the provisions of the Terms and Conditions.
Detailed scope of roles and permissions of B2B Platform Users:
Client’s User Role Name
Description of the Client's User Role
Client’s Main User with full access
access to the platform and assigning roles to other users of the Client, the right to add, edit, deactivate, reactivate other users of the Client's account, visibility in PURCHASE PRICES; access to the shopping cart, place orders; order and shipping statuses, list of invoices and credit limit
Client’s Main User with Limited Access
granting access to the platform and assigning roles to other users of the Client, the right to add, edit, deactivate, reactivate other users of the Client's account, visibility in LIST PRICES
Merchant
visibility in PURCHASE PRICES; access to the shopping cart, order shipments; order and shipping statuses,
invoice list and credit limit
Restricted Merchant
visibility in LIST PRICES; access to the cart without the possibility of sending the order to the supplier; view of order and shipment statuses, without access to invoices and credit limit
Accountant
Access to the list of invoices
Logistician
Access to shipment statuses
Representative / Seller
visibility in LIST PRICES,
access to order and shipment statuses, checking product availability (access to the cart without the ability to send orders)
§5. Placing orders
Information about the Goods posted on the B2B Platform, including their descriptions, photos, prices and availability, constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code, and not an offer within the meaning of Article 66 of the Civil Code.
The process of placing an order on behalf of and for the benefit of the Client:
The User selects the Goods and determines their quantity (piece, carton, pallet),
The User adds the selected Goods to the cart by using the "Add to cart" function",
As part of the shopping cart, the Client chooses the delivery method and verifies the order data,
The User places an order by using the "Place an order" function - at this point the Client makes an offer to conclude a sales contract.
Placing an order requires filling in all the required fields of the order form and is tantamount to accepting the current content of the Terms and Conditions and confirming that you have read the information about the Goods, price and delivery conditions.
After placing an order:
The Supplier shall immediately send the Platform User an automatic confirmation of receipt of the order to the e-mail address indicated - this confirmation does not constitute acceptance of the Platform User's offer,
The Supplier verifies the possibility of executing the order, in particular the availability of the Goods and the correctness of the order data.
The Sales Agreement is concluded when the Supplier sends the Platform User an e-mail message confirming the transfer of the order for execution / organization of shipment of goods. The information contains the shipping number that is in the process of being prepared and a link redirecting to the Platform, where the Platform User can track the current status of order fulfillment and shipment, confirmed unit prices in the order and its total value. The delivery address is indicated both on the order and in the shipment. According to the Purchase and Sale Agreement signed with the Client, shipping may include the execution of one or more orders.
In the event of inability to execute the order (in particular due to: lack of availability of the Goods, error in the price or description of the Goods, inability to deliver to the indicated address, other reasons beyond the control of the Supplier), the Supplier shall inform the Platform User of this fact in a manner and within the time limit consistent with the Purchase and Sale Agreement from the time of placing the order. In such a case, the sales agreement does not take place and the User does not bear any costs for the order placed. The User has the right to cancel the order before receiving the confirmation of acceptance of the order for execution referred to in paragraph 5. Cancellation should take place by contacting the Supplier at the e-mail address: zamowienia@ferro.pl
Orders are executed in accordance with the terms and conditions set by the Parties in the Purchase and Sale Agreement.
§6. Payments
The price and information about the availability of the product in the Supplier's stock are presented next to each product.
The prices of the Goods on the B2B Platform are expressed in the currency that is valid in transactions between the Supplier and the B2B Client. Depending on the assigned role, the Client’s users can see the Supplier's net list prices or the Client's net purchase prices from the Supplier (the Supplier's list price after the Client's discount).
§7. Liability
The Supplier shall not be liable for non-performance or improper performance of services provided by electronic means, if this is caused by third parties. However, the Supplier shall be liable for the acts or omissions of persons with whose help it performs services provided by electronic means, as well as persons to whom it entrusts the performance of these services.
The Supplier shall not be liable for damages caused by the actions or omissions of the Client and its Users, in particular for damages resulting from access to the Account by unauthorized persons, as well as in the event of the Client and its Users using the B2B Platform in any other manner inconsistent with the applicable law or the Terms and Conditions.
The Supplier's liability in connection with the offering, sale and delivery of the Goods, including in particular liability for defects in the Goods, non-performance or improper performance of obligations, damages, warranty and possible guarantees, is each time and exclusively regulated by the provisions of the binding Purchase and Sale Agreement concluded between the Supplier and the Client. These Terms and Conditions regulate only issues related to the provision of services by electronic means via the B2B Platform and do not establish or modify the rules of the Supplier's liability for the Goods specified in the Purchase and Sale Agreement.
§8 Complaints regarding the provision of services by electronic means
The B2B Platform Supplier shall take steps to ensure the fully correct operation of the B2B Platform, to the extent that results from current technical knowledge and undertakes to remove any irregularities reported by the Users of the B2B Platform within a reasonable period of time.
Users of the B2B Platform may submit complaints to the Supplier regarding the functioning of the B2B Platform and the provision of services by electronic means. Complaints should be submitted: to the e-mail address: ecommerce.wsparcie@ferro.pl, or by letter to the address: Ferro S.A., 7 Przemysłowa Street, 32-050 Skawina, with the note "Complaint - B2B Platform", as well as via the contact form available on the B2B Platform (https://www.ferro.pl/kontakt/).
The complaint should include:
the name and surname of the person submitting the complaint and the name of the Client,
E-mail address and/or mailing address,
login assigned to the Account,
a detailed description of the problem,
the User's request,
Indication of the preferred method of reply (e-mail or traditional mail) or irregularities,
the date and circumstances of the problem.
The Supplier undertakes to immediately confirm receipt of the complaint (within 2 working days from the date of its receipt), to consider the complaint within 14 calendar days from the date of its receipt and to inform the User about the manner of handling the complaint or - if consideration within the above period is not possible - about the reasons for the delay and the expected deadline for responding, but not longer than 30 days from the date of receipt of the complaint.
In the event of formal deficiencies in the complaint or the need to supplement it, the Supplier will call on the User to complete the complaint within 7 calendar days from the date of receipt of the request, indicating the scope of necessary additions. In the event of failure to complete the complaint within the specified period, the Supplier will consider the complaint based on the information it has.
The response to the complaint is sent to the e-mail address indicated in the complaint or - at the User's express request - by registered mail to the address for correspondence.
This complaint procedure applies only to complaints related to the functioning of the B2B Platform and the provision of services by electronic means. Complaints regarding the Goods, their quality, deliveries and other issues related to the Purchase and Sale Agreement and Sales Agreements are considered in accordance with the provisions of these agreements and the provisions of generally applicable law.
§9. Termination of the contract for the provision of services by electronic means
Contract for the provision of services by electronic means may be terminated:
on the date of termination or expiry of the Purchase and Sale Agreement,
on the date of termination of the Agreement on the use of the B2B Platform,
by agreement of the parties,
by termination by either party with a 14-day notice period,
with immediate effect by the Supplier in the event of a breach by the Platform User of the essential provisions of the Terms and Conditions.
Termination of a contract for the provision of services by electronic means requires a written or electronic form (e-mail) and should be addressed:
by the Client - to the address: ecommerce.wsparcie@ferro.pl or Ferro S.A., 7 Przemysłowa Street, 32-050 Skawina,
by the Supplier – to the e-mail address of the Client's Main User indicated in the Purchase and Sale Agreement or the address of the Client's registered office.
A material breach of the provisions of the Terms and Conditions justifying the termination of the agreement by the Supplier with immediate effect shall be considered in particular:
knowingly providing false data,
attempts to breach the security or integrity of the B2B Platform,
Provision of illegal content,
using the B2B Platform in a manner contrary to the law, good morals or its intended purpose,
sharing login details with third parties in a way that compromises security,
non-performance of payment obligations under the Purchase and Sale Agreement (if this affects the provision of electronic services).
Upon termination of the agreement for the provision of services by electronic means: the Supplier closes or blocks access to all User Accounts associated with the Client, the Client loses access to the B2B Platform and all its functionalities, the Supplier retains the Client's data for the period resulting from the applicable law, in particular tax and accounting regulations.
The termination of the agreement for the provision of services by electronic means does not affect the Sales Agreements concluded before the termination of the agreement - they remain in force and are executed in accordance with their provisions, the Client's obligations towards the Supplier resulting from the concluded Sales Agreements, the provisions of the Purchase and Sale Agreement, if it has not also been terminated, the claims of the parties arising before the termination of the agreement.
In the event that the Client terminates cooperation with a person authorized to use the B2B Platform (User), the Client's Main User is obliged to immediately deactivate or delete the Account of that User through the functionalities available on the B2B Platform.
§10. Final provisions
If any provision of the Terms and Conditions proves to be invalid or ineffective under applicable law, the remaining parts of the Terms and Conditions shall remain in full force and effect.
The Supplier is entitled to make changes to the Terms and Conditions for important reasons, in particular:
changes in legal provisions affecting the provision of services by electronic means,
changes in the functionality or scope of services provided through the B2B Platform,
technological or organizational changes on the part of the Supplier,
the need to ensure the security of the B2B Platform or the protection of Customers' rights.
The Supplier shall inform the Clients about the planned changes to the Terms and Conditions within 7 days prior to their entry into force by sending information to the e-mail address of the Client's Main User.
The information on the amendment of the Terms and Conditions includes: the date of entry into force of the changes, the scope of the changes introduced, a link to the full content of the new Terms and Conditions, information on the right to terminate the agreement in the event of non-acceptance of the changes.
The User of the B2B Platform has the right not to accept changes to the Terms and Conditions within 14 days from the date of receipt of the information about their introduction. If the User does not accept the changes to the Terms and Conditions, the User loses the ability to use the B2B Platform on the date of entry into force of the changes. In order to terminate the use of the B2B Platform, the User shall notify the Client's Main User, who shall deactivate the User's account. Deactivation of the User's account is tantamount to the termination of the agreement for the provision of services by electronic means in the scope of this User. Failure to notify and continued use of the B2B Platform after the date of entry into force of the changes means acceptance of the amended Terms and Conditions.
In the event of termination by the Client's Main User, the agreement for the provision of services by electronic means shall be terminated on the date of entry into force of the amendments to the Terms and Conditions. Failure to terminate the agreement within the period specified in letter d shall constitute acceptance of the amendments to the Terms and Conditions.
Changes to the Terms and Conditions do not affect:
Sales contracts concluded before the changes came into force,
execution of orders placed before the changes come into force,
rights of the Clients resulting from orders confirmed before the amendment of the Terms and Conditions.
In matters not regulated in the Terms and Conditions, the provisions of the Civil Code, the provisions of the Act on the Provision of Services by Electronic Means and other relevant provisions of Polish law shall apply.
Source hierarchy:
With regard to the provision of services by electronic means via the B2B Platform (including the rules for creating Accounts, placing electronic orders, access security, complaint procedures regarding the functioning of the Platform), only these Terms and Conditions shall apply, in accordance with the requirements of the Act on the Provision of Services by Electronic Means.
With regard to the terms and conditions of trade relating to the Goods (including quality, prices, deliveries, liability for defects), the provisions of the Purchase and Sale Agreement shall apply in the first place, and in matters not regulated in the Purchase and Sale Agreement – the relevant provisions of the Terms and Conditions and the provisions of generally applicable law shall apply.
The provisions of the Purchase and Sale Agreement may not modify or limit the obligations of the Parties under the Act on the Provision of Services by Electronic Means in the scope of providing services through the B2B Platform.
The Terms and Conditions as amended enter into force on 08.07.2026.
