Service

As part of its commitment to quality - one of the company’s top priorities - and in response to the high expectations of customers, FERRO S.A. offers a service program.

The “Service” program covers bathroom and kitchen faucets as well as shower panels and guarantees a quick response from the FERRO S.A. service network.

Complaints can be submitted through the most convenient method:

• By email

• By post to the company’s address

• Through the retail or wholesale point of sale where the product was purchased

Regions where we accept product complaints:

** If your country is not listed below, please contact your local distributor.

• FERRO ADRIATICA - ivana.radunic@ferrocroatia.hr

• Ferro Baltics - servisas@ferro.lt

• Ferro Hungary - szerviz@ferro.hu

• Ferro S.A. POLSKA - reklamacje@ferro.pl

• Ferro S.A. Eksport - DOP1@ferro.pl

• Novaservis Czech - reklamace@novaservis.cz

• Novaservis Ferro Romania - service@ferro.ro

• Novaservis Ferro Slovakia - servissk@novaservis.cz

Detailed warranty terms are included in the warranty card supplied with FERRO S.A. products.

To ensure efficient customer service, FERRO also provides a dedicated helpline at: 801 798 001 or +48 724 270 020 . By calling these numbers, customers can obtain all necessary information and assistance with submitting a service or complaint request.

FERRO S.A. provides a warranty for its products. Detailed warranty conditions and coverage periods are specified in the warranty cards supplied with or made available for FERRO S.A. products.

In the event of a product malfunction, a complaint can be submitted:

by the wholesaler / retailer / customer, including: customer address, contact phone number, product code, and a copy of the proof of purchase (invoice/receipt).

Spare Parts Catalog

Available for download here – DOWNLOAD