FERRO Service & Support
Our Commitment to Quality
At FERRO, quality is our top priority. To meet the high expectations of our customers and partners, we provide a comprehensive service program covering our wide range of kitchen and bathroom faucets, showers, and more - ensuring prompt assistance, peace of mind, and a guaranteed quick response from our dedicated service network.
How to Submit a Service Request or Warranty Claim
- By email - directly to your regional service department listed below
- By post - to our corporate address
- Through the retail or wholesale point of sale where the product was originally purchased
To ensure efficient processing, please include the following details in your request:
- Your full address and contact phone number
- The exact product code
- A copy of the proof of purchase (receipt or invoice)
Regional Service Contacts
If you need to submit a claim or request technical assistance, please contact the dedicated team for your region.
- Poland (HQ): reklamacje@ferro.pl
- International Export Markets: DOP1@ferro.pl
- Romania & Moldova: service@ferro.ro
- Czech Republic: reclamace@novaservis.cz
- Slovakia: servissk@novaservis.cz
- Hungary: szerviz@ferro.hu
- Lithuania, Latvia, Estonia: servisas@ferro.lt
- Adriatic Region (HR, MK, BA, ME, SI): ivana.radunic@ferrocroatia.hr
* If your country is not listed above, please reach out directly to your local FERRO distributor.
Dedicated Helpline
Need immediate advice or assistance with your request? Speak directly with our experts: 801 798 001 or +48 724 270 020 .
Warranty Terms & Technical Resources
Detailed warranty conditions and coverage periods are specified in the warranty cards supplied with all FERRO products or made available online.
Spare Parts Catalog available for download - DOWNLOAD